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Our Customers
Customer Testimonials
We're pleased to publish quotes from a few of our customers. We encourage you to ask us for references.
Optima is good at handling complexity and accommodating our changing needs. I appreciate their flexibility and the fact that you always get a person when you call on the phone.
- Owner, multi-office agency
Compared to other companies I've worked with, Optima bends over backwards for us. Their on-time delivery record was 99.9% last year. Best of all, they're proactive and totally honest. If something goes wrong (like a vehicle breakdown or traffic delay) they tell it like it is, not what they think I want to hear.
- Administrator for a major payroll company
Our deliveries are more than time-sensitive; they're life-sensitive. We can't afford any problems getting our blood products or specimens across the state. That's why we depend on Optima. They have the specialty equipment we need for those deliveries and trained, concerned delivery personnel who take the extra care we demand.
- Laboratory manager, university hospital
Please let me know how I can recognize Rick for being such a great and conscientious worker. He is always on the lookout for mislabeled packages, misplaced outgoing mail and ways we can save money by using the right size packaging. Last night he found one of our employees' American Express credit card in the parking lot and left it at my desk with a note. I want his boss to know how much we appreciate how he goes out of his way to do us and Optima proud.
- Front desk specialist for a large construction firm
Timing of the payroll delivery is a big issue for the employers we serve. They want/expect things at certain times, and some of our clients require special TLC. Optima does what they can to help us accommodate those clients, even changing their routes when possible.
- Administrator for a national payroll company
This is a deadline intensive business, so being late can be really bad. Reliability is vitally important. Optima is much better than other companies I've worked with. Everything goes out on time, the service is good and they're there when I need them. Our Optima Customer Service rep comes in quarterly, meets with new employees and explains the process. He's always available, always right there.
- Administrator for a Boston law firm
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We've been with Optima for 10 years, and don't use any other vendor. They do three pickups each day and provide one-stop shopping from overnight to freight. We stick with Optima because they deliver a higher level of service. They constantly monitor our account and notify us whenever there's an exception - even notifying us when an air bill has been created but not shipped. Whenever there's a problem, they find a solution and fix it.
- Office manager, large multi-state firm
We switched our account from a large major carrier to Optima because we wanted Optimas white glove service. Optima takes the time to track all our packages. They do the research and follow up so that we don't have to stop everything to track our shipments. Optima is very accommodating to our needs; their software people programmed a special template for us that allows our database to talk to theirs.
- Office manager, venture capital firm
I always know what's going on with our packages shipped by Optima and if there's a problem they let us know immediately. They keep us posted, use their own resources to fix it, and never make it our responsibility. They're a valuable part of our operations team.
- Vice president, major payroll company
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